
IAC monitors desktop antivirus software on your servers and workstations.
Included Services:
- 24x7x365 Antivirus monitoring
- Whenever Antivirus definition files are not updated, IAC will first notify users, force-update the definition files, or perform on-side update as needed
- Virus removal when infected
Case 1:
If a monitored PC is infected because of IAC’s monitoring failure, IAC will remove and fix the system at no charge (IAC cannot be responsible for any data lost)
Case 2:
If an antivirus definition file could not be updated because of installed antivirus software malfunctioning, IAC will update the antivirus definition file on-site at no charge
Case 3:
If a monitored PC is infected with viruses and/or worms which cannot be identified by the installed antivirus software, IAC will remove virus and/or worms as removal tools are available and fix the infected PC at regular charge (please refer to Helpdesk/Network Troubleshooting for the rate)
- Monthly Antivirus Activities Report
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